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Refund Policy

Last Updated: January 4, 2026

Overview

This Refund Policy outlines the terms and conditions under which Domain may issue refunds for services purchased through our smart AI budgeting and forecasting system. We are committed to customer satisfaction while maintaining fair business practices.

Eligibility for Refunds

Refund requests may be considered under the following circumstances:

  • Service was not delivered as described in the service agreement
  • Technical issues prevented access to the platform for an extended period
  • Duplicate charges or billing errors occurred
  • Cancellation was requested within the applicable refund window

Refund Windows

Subscription Services

For monthly or annual subscription plans, refund requests must be submitted within 14 days of the initial purchase or renewal date. Refunds are prorated based on the unused portion of the subscription period.

One-Time Services

For individual consultations or one-time service purchases, refund requests must be submitted within 7 days of purchase and before the service has been substantially delivered.

Custom Plans

Refund terms for custom or enterprise plans are specified in the individual service agreement and may vary from standard terms.

Non-Refundable Items

The following are not eligible for refunds:

  • Services that have been fully delivered or completed
  • Subscription fees for periods during which the service was actively used
  • Third-party fees or charges associated with payment processing
  • Services canceled after the applicable refund window has expired
  • Requests based solely on change of mind after service delivery has begun

How to Request a Refund

To request a refund, please contact us through any of the following methods:

  • Email: [email protected]
  • Phone: +15192588002
  • Written request to: 20776 Nissouri Rd, Thorndale, ON N0M 2P0, Canada

Your refund request should include:

  • Your account information or order reference number
  • Date of purchase
  • Detailed reason for the refund request
  • Any supporting documentation or evidence

Processing Time

Once a refund request is received, we will review it within 5 business days. If approved, refunds will be processed within 10 business days of approval. Refunds will be issued to the original payment method used for the purchase.

Please note that depending on your financial institution, it may take an additional 5 to 10 business days for the refund to appear in your account.

Partial Refunds

In certain circumstances, partial refunds may be granted at our discretion. This may apply when:

  • A portion of the service has already been delivered
  • The service was partially utilized before the refund request
  • Special circumstances warrant a compromise between full refund and no refund

Service Credits

As an alternative to monetary refunds, we may offer service credits that can be applied to future purchases. Service credits do not expire but are non-transferable and hold no cash value.

Billing Disputes

If you believe you have been incorrectly charged, please contact us immediately at [email protected]. We will investigate all billing disputes promptly and make corrections where appropriate.

Cancellation vs Refund

Canceling your subscription or service does not automatically trigger a refund. To receive a refund, you must submit a formal refund request according to the procedures outlined in this policy.

Exceptional Circumstances

We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration outside the standard terms of this policy, please contact us directly to discuss your case.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

Contact Information

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Domain
20776 Nissouri Rd, Thorndale, ON N0M 2P0, Canada
Phone: +15192588002
Email: [email protected]
Website: domain.info